FAQs
Are items sold on Luxeaccessoria replicas or authentic originals?
We take careful measures to ensure that every item listed for sale is authentic. Learn more about our Guaranteed Authentic items.
What condition are the items in?
We are selective in the luxury goods we purchase and generally sell both new and pre-used, original items. Occasionally, we may list for sale items that have been well loved and it shows. Many fashionistas agree that many items in this condition look their best and brandish these items with pride.
Are pre-owned items cleaned or reconditioned prior to be listed for sale?
Every item includes a detailed description of its condition. We do not sell items that are damaged or already used items. This includes items with broken hardware, zippers, significant tears or stains.
Do items come with original packaging and paperwork?
Items that come with their original boxes, dust bags, authenticity certificates, and manuals will contain the appropriate message in their product descriptions. Every order that ships is presented and packaged to standards that match or exceed luxury retail stores. See what arrives with your order.
Are the images shown on your website of the actual items listed for sale?
Yes, we take detailed images of every product that we sell. We do our best to provide images of all items listed.
Do you offer gift cards?
We offer gift cards in several denominations. Every gift card ships free of charge and arrive in an attractive gift box.
Do I have to pay sales tax?
We collect VAT as required by law.
Do you ship to international destinations?
Yes, we ship our luxury goods worldwide! Please note that we will require additional billing account information to process international orders. A customer service representative will contact you after your order is placed with further details.
Is a signature required upon delivery?
In order to help ensure the safe delivery of your order, the carrier will require a signature upon delivery for all orders.
What is your return policy?
If you are not completely satisfied with your purchase, you may return it within 5 DAYS of receipt for a prompt refund. We ask that you do not remove the Authenticity Seal attached to your item and that you return the item in the condition you received it. We will not be able to accept back items that show wear and tear different from how they were sold, items that have been visibly used AND/OR items without the Authenticity seal or tag still attached AS AT PURCHASED.
How long does it take to process a return?
Within 3-4 business days upon receiving your returned merchandise, we will issue a refund for the original sales price and any taxes in the same form as the original payment method. Please note that this credit will not include any original shipping charges.
Why do I need to create an account to sell something?
Creating an account enables you to see and administer your complete selling activity from your MY QUOTES page. You can check the status on multiple quote submissions along with any items being sold on consignment. Creating an account prior to sending us your items also eliminates any paperwork to print out (yay!).
Can I still submit a quote request using your old form?
For a limited time, you can use our previous form for submitting a request for a quote.
Why Shop with Us?
Your Shopping Experience at Luxeaccessoria.com
You can shop with confidence at Luxeaccessoria because every item we sell is guaranteed to be authentic and comes backed with a 5-day return policy. This allows you to inspect the condition of the item in person and even bring it to your local authorized retailer to ensure its quality and authenticity.
What comes in the box?
Shopping for new luxury goods at high-end retailers is a luxurious and satisfying experience. We strive to deliver the same high quality experience and level of service for all items bought. Every order is presented and packaged to standards that match or exceed luxury retail stores and therefore make great gifts (especially if it's a gift for you!).
For every order, take a look at what comes in the box:
- Professionally cleaned and rejuvenated luxury item with "Guaranteed Authentic by Luxeaccessoria" hang tag and seal
- Guaranteed Authentic by Luxeaccessoria enclosure card
- Invoice with return instructions
- Original box, dust bag, and enclosed materials